How far in advance should I place my order?
Please place your order as early as possible. Availability is limited, especially around holidays and busy event dates. Your date is not reserved until your order has been confirmed and payment has been received.
Do you should decorated cookies?
No. Cookies are currently only available for local pickup only. pickup details will be provided with your order confirmation.
How long do cookies stay fresh?
For best freshness, keep your cookies in their original sealed bags at room temperature and enjoy them within 3 to 5 days. Please do not refrigerate your cookies, as condensation can affect the icing and texture.
Can I freeze my cookies?
Yes! Cookies can be frozen in their original sealed bags inside an airtight container for up to 3 months. Allow them to thaw completely at room temperature inside the airtight container before opening to help prevent condensation.
Can you match a picture or inspiration photo exactly?
Inspiration photos are welcomed and help communicate the look you're going for. Because every cookie is handmade, designs can vary slightly. Your cookies will be created to coordinate with your requested theme, colors, and overall style.
Can I request specific colors, names, or messages?
Yes. You can provide your event theme, colors, design, details, names, and special messages when placing your custom order.
What if I need a different number of cookies and quantities list?
Pease contact Sugar Bee Cookies by phone or email for custom quantity pricing and availability.
When is my order confirmed?
Your order and date are not considered confirmed until your order has been accepted and payment has been received.
Can I make changes after placing my order?
Yes, But please contact us as soon as possible if you need to request a change. Changes may not be possible once supplies have been purchased for decorating has begun.
What is your cancellation policy?
Cancellation and refunds depend on the status of your order and any work already completed or supplies purchased specifically for your order. Please contact us as soon as possible if you need to cancel.
Do your cookies contain allergens?
Our cookies are made in a kitchen that handles common food allergens. Please review our allergy information and contact us before ordering if you have any questions about specific allergens. We cannot guarantee products will be completely free from allergen cross contact.
How do I contact Sugar Bee Cookies?
You can use the contact page or reach out using the phone number or email listed on our website. You can also find us @sugarbeecookies1 on instagram. We're happy to answer questions about availability, custom quantities, designs, or upcoming events.